Support
Developer: ilscipio GmbH
Contact Us
Have a question, found a bug, or want to request a feature? We’d love to hear from you.
Email: support@yarn-squirrel.app
We typically respond within 1–2 business days.
Help Guides
Every part of the app is explained in the Yarn Squirrel help guides — the same articles you’ll find in the app under More → Help. They cover a lot more ground than this page.
Common places to start:
- What’s in each tab? — a tour of the five tabs
- Connecting your Ravelry account — what syncs, and what we write back
- Importing a PDF pattern — getting your own files in
- Can I use Yarn Squirrel without a Ravelry account? — yes, and here’s what works
- Why won’t my PDF open on this device? — the most common thing people write in about
- Does Yarn Squirrel sync between my devices? — what travels via iCloud
The guides are available in English and German.
Billing and Your Account
How do I cancel my Premium subscription?
Subscriptions are managed through Apple. Go to Settings on your iPhone → tap your name → Subscriptions → Yarn Squirrel → Cancel Subscription.
Will I lose anything if my subscription ends?
No. Nothing is deleted. The free tier limits how much you can view at once — pattern details, favourites, queue and Bits & Bobs each have a free allowance — but everything you added stays in the app and comes back in full if you subscribe again.
Is my data backed up?
Your patterns, projects and stash sync through your own iCloud account, so a new device fills in on its own. Ravelry data can always be re-synced by signing in again. For imported PDFs it depends on where you keep them — where Yarn Squirrel keeps your PDFs explains the two options and which one survives a device change.
Does Yarn Squirrel support cross-stitch?
Yes. Yarn Squirrel supports knitting, crochet, and cross-stitch patterns — all in one library.
Troubleshooting
Ravelry sync isn’t working
- Check your internet connection
- Go to Settings and try signing out and back in to Ravelry
- Make sure you’ve granted Yarn Squirrel permission on Ravelry
If signing out worries you, what happens when I sign out? lists exactly what is removed and what stays.
PDF import isn’t extracting details
OCR works best with clearly formatted PDFs. Scanned images or heavily designed layouts may extract less data. You can always edit the details manually after import, or link the pattern to its Ravelry entry and borrow the details from there.
A pattern shows “PDF not available on this device”
Your file is safe — this device just hasn’t been given access to it yet. Reconnecting your PDFs fixes it, usually in one tap.
The app feels slow or unresponsive
Try closing and reopening the app. If the issue persists, make sure you’re on the latest version from the App Store.
App Information
- App Name: Yarn Squirrel
- Developer: ilscipio GmbH
- Platform: iOS 17+
- Price: Free (Premium available)
Still need help? Reach out at support@yarn-squirrel.app.